DHZ Fitness Service

Service is an important point for us – even after the purchase

Even the best appliances require maintenance and care. We know that appliances need to work at all times, so a reliable service with short response times is important to us. Here you will find brief information about the most important DHZ services.

Service, Technology or Repair

For all matters relating to service, technology or repairs, please use our service form – this will enable us to process your request quickly and efficiently.

WE ARE YOUR
CONTACT PERSON
Melanie Oksas

Team leader
Order processing
and disposition

mo@dhz-fitness.de

Serhii Kotsur

Service and
technical support

service@dhz-gigafactory.eu

Installation

Service is part of our expertise. We will be happy to provide you with a quote for transport and installation at your fitness center.

To do this, we need information about the location of the fitness center, access options, floor, elevator and the like.

Warranty

Warranty provides security. We give guarantees on our fitness equipment that you can rely on. The guarantee at a glance:

  • Frame & welded seams: 5 years
  • Upholstery: 6 months
  • Other components: 1 year
Spare Parts

We store spare parts for you in our central warehouse in Germany and can therefore react quickly. We need the following information from you to place an order:

  1. Photo of the sticker on the appliance (product and serial number)
  2. Photo of the required spare part, if possible from different angles
Installation

Service is part of our expertise. We will be happy to provide you with a quote for transport and installation at your fitness center.

To do this, we need information about the location of the fitness center, access options, floor, elevator and the like.

Warranty

Warranty provides security. We give guarantees on our fitness equipment that you can rely on. The guarantee at a glance:

  • Frame & welded seams: 5 years
  • Upholstery: 6 months
  • Other components: 1 year
Spare Parts

We store spare parts for you in our central warehouse in Germany and can therefore react quickly. We need the following information from you to place an order:

  1. Photo of the sticker on the appliance (product and serial number)
  2. Photo of the required spare part, if possible from different angles

Report a service case

We regret that you are having problems with one of our products.

Please note that this form can only be used for the service case of one device.

To enable us to process your request quickly, we would like to thank you in advance for your cooperation and the necessary input.

Processing can only take place once we have received the complete data.
Unfortunately, partial submissions cannot be considered!

1. Customer Information

Contact person

Warranty*
(Please note the deadlines)

Chargeable Repair

We have an extended warranty.

We have a maintenance contract

2. Product Information

Product brand*

Please enter the code in the format XXXXX-WXXXX(X)XXXX. Use only letters and numbers in place of the X. Fixed characters such as hyphens, W and brackets must be entered manually.
The serial number is on the white sticker at the bottom of the device.
The product code / numbers are each on the white sticker at the bottom of the device.

3. Information on service requirements

(Multiple choices possible in some cases)

Cause of damage/defect (for new devices)
Type of damage/defect *
What is the damage/defect? *
Information on damage/defects in electrical appliances *
Spare part required *
Condition of the device *

If your files exceed the maximum upload volume of 20 MB, please upload your data via WeTransfer.com and send us the download link generated there or an email via WeTransfer.com to service@dhz-fitness.de.
Important: Please be sure to include your company name and customer number in the email so that we can assign the data to your service request.

4. Your suggested solution

Our goal is to resolve this issue together with you as efficiently as possible.
In some cases, a simple solution might be available that you can carry out yourself.
If this applies, please refer to the corresponding box at the end of the form.

Do you have a suggestion for solving the problem yourself?

Your suggested solution (if you feel confident to fix it yourself)

Spare part required

A credit note will be issued to your customer account, which can be used for future orders of spare parts or equipment. Please note that no cash reimbursement will be made.

Detailed information on the fulfillment of our information obligations regarding the processing of personal data in accordance with Art. 13, 14 GDPR can be found in our Privacy policy.

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